All orders with the exception of earrings, can be returned within 7 days of receipt provided that the item is unused and in the same condition as when received. Items need to be returned with all the original packaging, including your order number and proof of purchase. We will gladly exchange it for another item or we will refund you the purchase price (less shipping costs).
Please take note that watches need to be returned with the guarantee book, the watch box, as well as any links that may have been removed.
Any item that is not in its original condition not due to Thomas Sabo’s error, will not be accepted for return.
Once your item has been accepted and inspected by our customer service team, we will send an email to notify you that we have received the return and confirm if you are eligible for an exchange or refund.
If the request is approved, your refund will be processed within 7 days of receiving your item, and a credit will automatically be applied to your original method of payment. Please note refunds may take up to 7 days to reflect in your account.
Unfortunately sale items do not qualify for refunds.
If the item you are returning is a gift which was shipped directly to you with no proof of purchase, you will receive a gift certificate to the value of the original item.
If the item wasn’t marked as a gift when purchased, or the person who purchased the gift had the order shipped directly to themselves, we will send a refund to the purchaser.
ADDRESS FOR RETURNS:
In order to return the item, please deliver or send it via courier to:
Thomas Sabo Online, 26 6th Street, Wynberg, Johannesburg, 2090.
You will be responsible for paying your own shipping costs for the return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for an exchanged product to reach you may vary depending on your location.
Jewellery items needing repair can be sent directly to our in-house repair department where they will be assessed.
Warranty claims require a valid proof of purchase or stamped warranty card.
Damage caused to items that does not fall under the warranty, including but not limited to snapping, discolouring due to improper care, breaking of stones and other incidences not due to a manufacturing default, may incur repair charges which will be accordingly quoted to you before we proceed with the repair.
If a repair is not possible we will offer to exchange the item to the same purchase value.
For the quickest assistance and more information with regards to jewellery repairs and warranty claims please contact our repairs department directly on email@example.com
All watch repairs are carried out by our skilled in-house service department. This process takes approximately 6 to 8 weeks however timeframes may vary depending on the extent of the repair.
Warranty claims require a valid proof of purchase or stamped warranty card. Repairs on watches out of warranty will be quoted on accordingly before our workshop proceeds with the repair.
For the fastest direct response with regards to any watch repair, spares or strap enquiries not related to an online order, please contact our Repairs Department directly on: firstname.lastname@example.org
In order to send an item in for repair, please deliver or send it via courier to:
Thomas Sabo Online REPAIRS, 26 6th Street, Wynberg, Johannesburg, 2090.