The team at Thomas Sabo saved my backside 🤣. I initially ordered the wrong product, totally my own fault as I did not read the description properly, so when it arrived my intended gift did not play out as I hoped. I made contact, explained my plight and the team went out of their way to help me out and got a replacement order sorted out and delivered, gift wrapped and all. Fantastic customer service, I can absolutely recommend. And yes, the replacement order did hit the mark too 😉